If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. All issues you must notify us within 2 days of receipt of your order. You may call us at 513-741-3660, come in person to our flower shop at 5816 Cheviot Rd, or e-mail us at allaboutflowerscincy@gmail.com.